Q: Why should I choose the Camden Spa?
We do our best to provide a level of personal service that you won’t see at larger spas. We have a small, friendly staff thoroughly trained in skin care and massage therapy, and we place a high value on catering to individual client needs.
Q: Is the 15-minute skin care consultation really free?
Yes. We want to find a place in your life as trusted skin care professionals, and to start the relationship off on the right foot, we’re offering a free consultation to assess your needs.
Q: Will you push me to buy products or more expensive services?
We will only recommend products and services that we genuinely believe will be valuable to you. We value our relationships with our customers, and we would never sell you a product or service that we believe is unnecessary or inappropriate for your skin.
Q: Where are you located?
We are in downtown Toronto, in the Fashion District. Please see our contact page to view a map.
Q: How do I get to you by TTC?
We are located near the 501 Queen and 510 Spadina streetcar lines. The 504 King streetcar is also close by.
Q: Do you have parking?
We recommend parking on the street if possible, or if street parking isn’t available, there are paid parking lots nearby, at Adelaide/Spadina and Richmond/Spadina.
Q: Are you licensed and insured?
Our practitioners are licensed under their respective Colleges, our spa is licensed by the City of Toronto as a Personal Services Setting, and we carry comprehensive liability insurance.
Q: If I’m a man, will I feel out of place at Camden Spa?
As a unisex spa, we strive to ensure that men, women and persons of non-binary genders feel equally welcomed and accommodated.
Q: Do you have free wi-fi for customers?
Yes. Please inquire at our front desk for our wi-fi password.
Q: Why do you require a credit card number to make a booking?
This standard practice encourages clients to come to their appointed session. If you are a no-show, or cancel with less than 24 hours’ notice, we reserve the right to charge a cancellation fee.
Q: What is your cancellation policy?
Please see Spa Etiquette for our cancellation policy.
Q: What is the youngest age for which you would provide services?
We welcome clients 17 years of age and over, and teens 13 to 16 years of age when accompanied by a parent or guardian. Health information is required by law from all guests regardless of age. A parent must provide written permission for massage therapy for guests 13 to 16 years of age, and the parent must remain in the room during the massage therapy treatment.
Q: What should I wear?
You can come in your regular work or street clothes. For Thai massage, please wear loose, comfortable clothing. Robes will be provided if necessary.
Q: Should I shower before my service?
There is no need. If you would like to shower after your service, we do have a shower facility available for you. Please let us know when booking if you require this.
Q: Should I or should I not shave before my service?
We do not require our clients to shave before any of our services, however, we do not recommend shaving eight hours before a microdermabrasion or peel.
Q: I’m really sensitive about my body. How can you ensure that, during my massage, waxing or other service, that I will be comfortable and respected?
Our therapists are very well-trained, and experts at making you feel comfortable during your service. Some waxing treatments are inherently uncomfortable, but your aesthetician will make sure that your privacy is respected. Massage therapy can be performed at any level of dress, and communication about your level of comfort with your therapist is key.
Q: What are the qualifications of your staff?
Our massage therapists are licensed with the College of Massage Therapists Ontario. Our aestheticians have graduated from a recognized school of aestheticians, and in addition, they are trained to our high standards.
Q: Do gift certificates expire?
No. As long as we are in business (we have been in business since 2004) we will honour gift certificates and gift cards sold through us.
Q: Is a gratuity mandatory?
No. While a gratuity is always appreciated, our staff are compensated fairly, and gratuities are optional.
Q: Can you accommodate couples?
Yes, we can accommodate couples for massage therapy (new as of 2016), manicures and pedicures.
Q: Can you accommodate large groups or bridal parties?
As a boutique spa, we would have difficulty accommodating groups larger than two.