Shipping & Returns
Pick up @ our office 100 King Street West Suite 5700
Monday to Friday between 8:30AM to 5PM. Or pick up by appointment.
Greater Toronto Area - Free
For orders for the rest of Canada, including ‘non-standard product’, our customer service will be in touch to discuss the shipping rates.
Orders for the United States have custom shipping rates. Our customer service will contact you to discuss shipping costs.
If an item in your order goes out of stock after your order has been placed, the out of stock item will be cancelled from your order.
All in stock items in your order will be shipped, and cancelled items will be shown on your invoice.
Return & Exchange Policy
Due to COVID19, products will NOT be accepted if the box is opened or damaged.
The box must be unopened and the products unused in all its original packaging.
No returns will be accepted on used products, equipment, special orders, or when allergies occur due to product purchase/use. For sanitary reasons, there will be no returns on implements, nail polishes, skincare, and makeup.
If the parcel is delivered damaged, the customer must mention it on the delivery company document, before signing and taking the parcel. Once opened, if the items inside are damaged, the customer has 48hours to make a claim to our customer service, via email (firstname.lastname@example.org) or via voice mail.
We take pride that orders are checked 3 times before sealing the package. If an item is missing in the order, or if the wrong item has been placed in the package, the customer has 48hours to make a claim to our customer service. After that time, Camden Spa will not be held responsible.
How to make a claim
1. Contact our customer service by phone or by email (email@example.com).
2. Provide a picture of the damaged items by email.
3. Wait for the approval from our customer service.
4. Wait for customer service to contact you to arrange item’s return.
When a return is made due to an error made on the customer’s behalf or change of mind, the customer will be responsible for paying return shipping charges.
A restocking fee of 15% will also be charged.